Christopher Cranham - IT Professional

Professional Summary

Enthusiastic and detail-oriented Network Engineer with hands-on experience in network design, implementation, and security. Skilled in identifying and resolving technical issues, with a solid foundation in operating systems and cybersecurity tools.

Professional Experience

Freelance IT Services (Cranham Repair and Cyber Security)

IT Technician | March 2021 - September 2022

- Provided IT support and repair services to clients with diverse devices and operating systems (e.g., Blackarch, Mint Linux, Kali Linux, iOS, Microsoft)
- Diagnosed, replaced, and fixed PC hardware, peripherals, printers, and fax machines
- Delivered exceptional customer support and technical communication
- Gained experience with Cisco routers and implementing SOHO networks
- Diagnosed and resolved hardware, software, and network issues
- Managed multiple client projects simultaneously, ensuring timely and efficient solutions

Various Publications

Ghostwriter (2013 - present)

-Ghostwriter for numerous publications, meeting stringent deadlines and handling high-ressure topics

U.S. Census Bureau, Providence, RI

Enumerator (09/2017 - 06/2018)

- Handled sensitive documents with care
- Built rapport and collected data from hundreds of individuals

Fitzy's Pub, Plainville, MA

Dishwasher/Busboy/Host (03/2014 - 06/2017)

- Worked independently with high reliability
- Resolved customer concerns in a high-pressure environment

Uber/Lyft/Grubhub/Doordash/Roadie/Taskrabbit, RI

Rideshare Driver/Delivery Worker/Gig Worker (02/2020 - Present)

- Maintained a 5.0 rating with a safe driving record
- Worked independently and managed time effectively
- Made great rapport with customers and riders

Skills

Technical Support: Proficient in diagnosing and resolving hardware, software, and network issues; remote troubleshooting and customer support
PC Hardware & Peripherals: Skilled in diagnosing, replacing, and fixing PC hardware, peripherals, printers, and fax machines
Networking: Cisco Infrastructure, TCP/IP model, Cisco OS, network architecture, server architecture (SQL)
Operating Systems: Windows, Linux (various distributions), iOS, Microsoft
Cybersecurity: Snort, PuTTY, Kali Linux, Blackarch OS, ParrotOS, identifying and fixing vulnerabilities, network hardening
Virtualization: VM machines, undetectable server environments, using sandbox environments for testing or security purposes
Active Directory: Domain Controller, user account management, group policies
Programming Languages: C++, HTML, JavaScript, Python
Tools: Excel, PowerPoint, Word, Visual Studio, Notepad++, Microsoft Office Suite
Languages: Fluent in English, proficient in Spanish
Soft Skills: Strong communication, customer support, team-based and autonomous work

Education

New England Institute of Technology, East Greenwich, Rhode Island
Graduated with an Associate's Degree in Information Technology-Network Engineering (2020)

Western Governors University, Salt Lake City, Utah
Pursuing a Bachelor's of Science in Cybersecurity (Program nearing completion)

Certifications

- PC Client Pro: Expertise in dismantling, diagnosing, and assembling computer systems.
- PC Adv Client Pro: Advanced system architecture, Linux and iOS maintenance, advanced security methods
- CompTIA A+: Advanced troubleshooting, hardware, and software operational procedures.

Contact Information

Email: ccranh2@wgu.edu

Phone: (401) 644-9736